customer support=Patron support
To us, you’re more than a customer. We’re a mission-driven organization that seeks to equip, inspire, and nourish communities spiritually. When you purchase resources from us, we consider you a patron—one who is implementing the arts into your ministry and supporting the work of artists. We want to grow in relationship with you and the community to which you minister.
We are happy to support you in all the ways we can. As a small team of pastors and ministry leaders, we offer patron support with the heart and training of a pastor—we care about your issue, we have compassion for your frustration, and we want to help you find a solution as quickly as possible.
Monday—Friday during business hours, we do our best to respond to you promptly via email. If you are facing an issue that cannot be resolved easily via email, we can schedule a time to connect with you by phone, however, we do not have a company phone number at this time.
FREQUENTLY ASKED QUESTIONS
"I'm having trouble accessing/downloading the resources I just purchased. Help!"
When you purchase digital resources from our site, you will immediately receive a link to download a .zip file. A .zip file is a folder containing multiple files. If you are having trouble downloading or opening the .zip file, you might try:
Updating your browser to the latest version
Downloading the .zip file with an alternate browser, computer, or network
Temporarily disabling any internet security/firewall programs (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
Updating Adobe Flash: http://helpx.adobe.com/flash-player.html
Updating Java: http://java.com/en/download/installed.jsp?detect=jre&try=1
Disabling any plugins on your browser
"I just tried downloading the resources, but my link has expired. Can I get a new one?"
Absolutely! Our web host, Squarespace, expires links to digital goods 24 hours after purchase (a frustrating feature we can’t change), but they will automatically send you a new link if you click on an expired link. We can also renew links manually if you don’t see the new link come through shortly. When you purchase a bundle from us, you'll receive a PDF with a password-protected link to all of the resources. This is what's included in that initial .zip file. As long as you download that within the first 24 hours, then you don't have to worry about anything expiring. You can save the PDF to your desktop for quick and easy access to the resources when you need them.
"I have an idea for putting your resources to use, but I want to make sure that I'm following your licensing guidelines."
Licensing digital work on the internet can get tricky, so we appreciate your care and attention to this. Check our licensing terms page for more information. If you have questions that aren't clear or spelled out there, or if you have an idea that requires an additional licensing contract and compensation, reach out!
“Do you have an e-version of your devotionals/study journal booklets that I can share digitally with my congregation?”
We completely understand that an electronic version of the devotional may be more desirable for a number of reasons. We craft our booklet devotionals for print because we frequently include prompts to engage tangibly, through journaling and coloring pages. That said, we do have a chronological, single page layout version of our devotional booklets that we share via request (email us ) for patron churches who want to share an e-version with certain members or who wish to share daily prompts via email blasts. In the interest of protecting our work, our hope is that you share the e-version file directly/privately to members instead of making it available for public download on your website. We have had churches do that in the past, and unfortunately, some of our resources have ended up on public websites, available for anyone to download. Check our licensing terms page for more information.
“Do you have a large format version for those who have difficulty reading smaller print?”
In all of our materials, we try to be mindful of printing costs, however, we also want to make our printed materials accessible to those who need a larger font size for readability. Email us and we’ll gladly send you a large format version or help you adapt the files for larger print.
“Are we allowed to use your resources in live streamed/online worship?”
Yes, we hope our resources can support you in the many ways you share in worship, in-person and on the screen. Please refer to our licensing terms page for more information on how to do this following our guidelines.
“I work for a Presbytery/Diocese/Conference and would love to buy one of your resource bundles for many of the churches within my district. Is that possible?”
While we have priced our resources for individuals, churches, and faith communities to purchase directly, we are delighted when an institutional body wants to purchase our resources on behalf of the individual churches, parishes, or congregations within their district (presbytery, diocese, conference, etc.). What a beautiful and generous way to support and resource your congregations! If you’d like to become an institutional patron, head to this page to learn more about that process.
“I purchased your resources, but have decided they’re not the right fit for my community. Can I return them?”
Since all of our resources are digital downloads, there isn’t really a way to return them in the way you might return a physical item. We encourage you to review our infographics, download sample files, read descriptions carefully, and reach out to us with any questions about our resources before purchasing to ensure you’re making the right choice for your congregation. However, we know that it’s possible the resources still won’t be what you need, and we want to help you however we can. Please email us to let us know what’s not working—we might have a solution or even another bundle that might be a better fit. If we can’t find a solution for your context, we may be able to offer a partial refund.
“I purchased a full bundle and used the resources, but am wondering if I could reuse a poem or prayer for another worship service?”
We ask that you follow our licensing guidelines for one-time use, meaning: if you want to use the resources again for a different season, congregation, or context, we ask that you purchase the bundle or resource again to obtain a new license. If you want to use any of our visual art for additional purposes or ministry contexts, head to our image licensing library to license our art individually. However, sometimes you may find that you want to use one poem or a particular prayer for an additional worship service or ministry event. We love that you continue to find meaning and value in our written materials. We would be honored if you would make a financial contribution for this additional usage here.